Have questions? We’ve got you covered. Here you’ll find everything you need to know about our treatments, ordering process, shipping, and policies—so you can move forward with confidence.
HOW TO START
SHIPPING
REFUNDS
Get your consultation or complete the intake form and place your order online — we’ll guide you every step of the way.
Yes. Every protocol is tailored to your needs, goals and evaluation.
Yes. All treatments are provided under professional supervision.
The average patient receives their prescription at their door within 5–8 days.
Here’s the typical timeline breakdown:
• Intake Review: 24–48 hours by our licensed physician
• Follow-Up (if needed): Additional 24–48 hours
• Prescription Approval & Pharmacy Processing: 3–5 business days (at the moment our pharmacies do not process orders Friday-Sunday)
• Shipping: 2–6 business days via temperature-controlled delivery.
After you complete the intake questionnaire, a professional will carefully review your information. If treatment is appropriate, your order will be processed with the payment information provided and your prescription will be approved and sent to our pharmacy partner. Once it’s filled, your medication will be delivered right to your doorstep.
Yes, we offer the option of call or text during business hours with prior coordination.
No. All prescriptions are generated by Olympia Pharmacy & Alpha Bio Med and fulfilled through our mail-order pharmacy partners.
There are several ways you can communicate with us. As a patient, you will be receiving both email and SMS communications which you can respond back to. You can also contact our support team via email admin@theedit.haus and we will review your concern and respond within 24-48 hours.